A very important point made in this post to make you think how you respond next time someone confides in you!
Have you ever called someone to tell them about something that has deeply upset you and the person you called for support tries to explain the very person who upset you in the first place? Why can’t we just say “I hear you and I can see why you are frustrated.” Doesn’t taking the other point of view, even though the person doesn’t know him or her, just make the person who called feel like crap? I don’t know what other way to put it except its hurtful and leaves the caller feeling betrayed, invalidated, and maybe even wrong.
Remember, people confide in you because they are looking for understanding and support. Does that mean you have to agree with every single word they say? No, not at all. But recognize the caller is frustrated and upset and looking for a friend. It is an honor that she trusted you…
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